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FAQ’s

Funding Your Home Care

There are several ways to fund your home care. You may qualify for financial support from your Local Authority (Focus Adult Social Care). Alternatively, you can choose to arrange and fund care privately.

At Prime Care & Domestic Services Ltd, we guide you through your options. We help you find a solution that works for you and your family.

Our charges remain competitive. They reflect the high-quality, personalised support we provide.

Flexible Care to Suit Your Needs

We tailor every care package to your needs. Visits can start from 15 minutes for non-personal care. You can also arrange longer visits or full care packages.

Some people need more complex support. For example, moving and handling with equipment such as a hoist may require two support workers. We arrange this safely as part of your care package.

Local Authority Funded Care (Means Tested)

If you need support at home, you can contact Focus Adult Social Care. You can also ask a family member, friend, or healthcare professional, such as your GP, to make a referral.

The Local Authority will usually:

  • Carry out a Care Needs Assessment to understand your support needs

  • Complete a Financial Assessment to check if you qualify for funding

After these assessments, they decide how much support they can provide.

Personal Budgets and Choosing Your Care Provider

If you qualify for funding, the Local Authority may:

  • Arrange your care directly, or

  • Provide a personal budget

A personal budget gives you control over your care. You choose your provider and decide how your care works.

At Prime Care, we support you through this process. We work with Focus Adult Social Care to help achieve the best outcome for your care and wellbeing.

Private Funded Home Care

If you do not qualify for funding, you can arrange care privately. You can also add private support alongside funded care.

Many people choose private care for flexibility. You can choose visit times, visit length, and the type of support you receive.

Our team will guide you through your options. We will help you create a care package that suits you or your loved one.

Your Care Plan

At Prime Care & Domestic Services Ltd, we provide compassionate, high-quality care. We tailor every service to you, your needs, and your preferences.

We believe care should feel personal and respectful. It should always focus on the individual.

Getting to Know You

We start by meeting you in your home. We talk through your situation and learn what matters most to you. We also discuss the support you need.

From this, we create a personalised care plan. It outlines:

  • The support you need

  • How you want your care delivered

  • Your routines, preferences, and choices

We review your care plan regularly. In addition, we involve your family where appropriate. This helps us keep your support relevant and effective.

Flexible Support When You Need It

We design our home care services around your lifestyle. As a result, you receive the right support at the right time.

We can support you with:

  • One visit a day or multiple visits

  • Seven days a week

  • Daytime, evening, or overnight support

  • 24-hour care packages

Our goal is simple. We help you stay safe, comfortable, and independent in your own home.

Your Right to Respect

We place your privacy, dignity, and independence at the centre of everything we do.

We carefully select and train our support workers. They deliver care that is professional, respectful, and person-centred.

They will always:

  • Respect your home and personal space

  • Support your independence and choices

  • Treat you with dignity and compassion

  • Help you feel safe, comfortable, and valued

  • Provide care that fits around your life

Our Staff and Recruitment

At Prime Care & Domestic Services Ltd, we follow CQC Safer Recruitment procedures. We make sure every member of our team is trustworthy, skilled, and compassionate.

We take great care when recruiting staff. We select people who show kindness, respect, patience, and a genuine desire to help others. These qualities support the warm, safe, and person-centred care our clients expect.

Safe Recruitment

We carry out a thorough recruitment process to protect the people we support. For example, we complete:

  • Enhanced DBS checks

  • Employment history and reference checks

  • Identity and right-to-work verification

  • Values-based interviews

This process helps us recruit staff who are safe, reliable, and of good character.

Training and Development

We provide all staff with full training and ongoing support. This helps them deliver high-quality care with confidence.

Training includes:

  • Induction aligned with the Care Certificate

  • Ongoing professional development

  • Refresher training to maintain safe practice

  • Specialist training to meet individual needs

We encourage staff to develop their skills and knowledge. As a result, we continue to deliver safe, effective, and responsive care.

Our Commitment

Our goal is clear. We provide staff who are professional, compassionate, and confident. Every member of our team works to deliver excellent care every day.

🔧 What’s improved:

Office Hours

Our office opens Monday to Friday from 9:00am to 5:00pm. During this time, our team helps with enquiries, care planning, and general support.

Out-of-Hours Support

We know care needs can arise at any time. Therefore, we offer out-of-hours telephone support from 7:00am to 11:00pm, seven days a week.

You can contact us for urgent matters or support queries.

📞 Telephone: 01472 867555

Our team supports you and your loved ones whenever you need help.

Why Choose Prime Care

Choosing the right care provider matters. At Prime Care & Domestic Services Ltd, we deliver compassionate, reliable, and person-centred care. We help people stay safe, comfortable, and independent at home.

Experienced and Trusted Care

Our management team brings over 20 years of experience in home care. We support people across the local community.

Many of our staff care for the same clients over time. As a result, we build strong relationships based on trust and familiarity.

Person-Centred Care

Every person has different needs. We work closely with you and your family to create a personalised care plan.

We shape care around your routines, preferences, and lifestyle. In addition, we adjust support as your needs change.

Compassionate and Carefully Selected Staff

We recruit staff through CQC safer recruitment procedures. We choose people who show kindness, compassion, and commitment.

We train all staff and support their ongoing development. This helps them deliver safe, high-quality care with confidence.

Continuity and Reliability

We know how important familiar faces are. Wherever possible, we send the same support workers.

This approach builds trust and gives reassurance to you and your family.

Flexible Care to Suit Your Needs

We offer flexible support to fit around your life. For example, we provide:

  • Personal care and daily living support

  • Domestic help and household tasks

  • Shopping and community support

  • Companionship and wellbeing checks

  • Short visits or full care packages

We deliver care seven days a week. We tailor every service to the individual.

Working With Local Services

We work closely with Focus Adult Social Care and local professionals. As a result, we help ensure you receive the right support at the right time.

Supporting Independence at Home

Our goal is clear. We help people stay independent, safe, and comfortable at home.

We support dignity, choice, and quality of life every day.